Terms
of the Guarantee
The
terms of our guarantee enable us to keep track of the progress of your dreads
so that we can better advise if advice is needed. They also prevent someone
from changing their mind and pretending to "do the work" while we
pull out our dreads trying to figure out why their hair won't lock.
Rules of the Guarantee:
1. You
must only use our products on your dreads. If you feel the need to use something
else please ask us in advance.
2. You must maintain your dreads in a manner consistent
with what we have recommended on this site.
3. You must get a guarantee number and update us as
to the progress of your dreads as directed bellow and on the following page:
A. Before you dread your hair take a before picture showing the length and texture of your hair. After you dread your hair take the three pictures described under "How to take pictures" on the right side of this page. Please include your Order Number, Name, Address, Phone number, Email and Hair Length with the pictures.
To get your guarantee number please fill out this form. After you fill out the form we will send you a guarantee number. Please include this number when you send us your pictures. If you are sending an email make the subject "Guarantee number"
Send snail mail to: Dread Head HQ, 13 Dargan Ct, Columbia SC, 29212
Write "Guarantee number request" at the top of your information. When we receive your letter we will either email or call you with your guarantee number.
Click Here to Continue
All pictures should always be taken and sent in groups:
1. A close
up, detailing the roots of the dreads. Good lighting is key. If we can't see
the individual hairs the picture won't help. This one is very important.
2. A picture of the back of the dreads. Take it as close as possible without
cropping off any dreads. With longer dreads take it on it's side to show the
length.
3. A picture of the front of the dreads. Take it as close as possible without
cropping off any dreads. Most important...smile big : )
4. When you send your pictures to get your guarantee number include a before
picture showing the length and texture of your hair before you dreaded it.
Take all pictures outside in the morning or evening when there are no direct shadows. Do not use quick cams or other low resolution digital cameras. Digital cameras with a resolution of at least 1 Mega pixel are fine.