Sup! Lame customer service stops here!
You guys know exactly what you need - so we're going to put you in charge. Together we'll be able to stomp out annoying phone menus, rude call centers and heaps of wasted time, and we'll get you to the resolution you seek with epic precision. It's customer service with an air of independence and I think you'll dig it - but enough talk - let's solve some issues!
First check and see if what you need is in the list below. If so just click the link to proceed. The Service Solver™ can handle these items without breaking a sweat:
- I need to track my package
- Possible Late Order
- I Never got an Order Confirmation Email or a Tracking Number
- An item spilled, leaked or was damaged in my shipment.
- I need to make a return
- My package had both missing and un-ordered items
Not in the first list? No worries. Choose an option below. In the page that opens you'll see some options. Just click the pluses to expand the options and continue. Soon you'll reach a form or a solution.
- The wrong Item was shipped
- Items were missing from my shipment
- I Need to Change Address // Modify order // Cancel Order
- The shipping carrier says there is an issue with the delivery when I track my order
If you've already tried the service solver and got no satisfaction please use this form to let us know so we can help and make the system better.
If you're looking for policy info and other general information these links might help ya:
- Shipping Times Shipping Options Shipping Policy
- Returns Form and Returns Policy
- Ordering Policy
- UPS Ground Map