Ordering returns

Returning your Order
To avoid returns we suggest you ask about any product of which you are unsure of before placing an order. If merchandise is defective, damaged or unwanted upon receiving your order please contact us immediately after your package arrives. All claims MUST be made within 3 days of receiving your order. Returned products must be unused for a refund. There is a $5.00 restocking fee on all returned packages. This is used to pay for paperwork. All returned products are discarded, we do not reuse returned products. So please only return products if necessary. We cannot credit any shipping fees. We cannot accept any returns after 30 days. You must get a RMA number to send your package back. RMA stands for Returned Merchandise Authorization. If you return a package without an RMA number you will be charged a $3.00 RMA Fee. You can get an RMA number by filling out this form

f you ordered using a Visa, Mastercard, or American Express we can issue the refund to your credit card. If you ordered by mail we can issue your refund by check with a $1 service fee.

We can only accept returns on the following conditions:

1. The item has not been used.
2. All parts, accessories, cards, instructions, etc. are enclosed.
3. The item was not purchased more than 30 days before.
4. You have an RMA number.

Returns take about a week to go through processing. You are responsible for paying for the shipping charges on returning packages.

Shipping Instructions For Returning Merchandise
After you get an RMA number from us you should put your RMA number on the outside of the box. You should send the package to us through the US Post office and get a delivery confirmation and insurance if you need to. We are not responsible for package sent to the wrong address that never arrive, or damaged packages.