DreadHeadHQ Dreadlocks Products Guarantee Instructions
- Before you dread your hair take a before picture showing the length and texture of your hair. After you dread your hair take the three pictures described under "How to take pictures" on the bottom of this page. Once your pics are taken and ready to send grab your order number from your order confirmation email and you are ready to get a guarantee number. To get your guarantee number please fill out this form. After you fill out the form you'll receive a guarantee number and you'll be able to upload your pictures which will complete the setup.
- If your hair is not dreading 90 days from when you receive your guarantee number, simply submit a new set of 3 pictures (see below) by replying to your guarantee ticket. We will contact you, with personalized advice, and a corrective maintenance routine which will get your dreads back on track.
- If your dreads have not locked within 90 days of talking to us and following this new routine, just reply to the guarantee ticket and let us know. We will credit you back for your kit and up to $6.00 in shipping charges.
- Although we have never changed and don't anticipate any changes to the terms of this agreement, we reserve the right to alter it at our discretion. If any changes are made we will contact everyone with an eligible guarantee number.
How to take pictures
All pictures should always be taken and sent in groups:
- A close up, detailing the roots of the dreads. Good lighting is key. If we can't see the individual hairs the picture won't help. This one is very important.
- A picture of the back of the dreads. Take it as close as possible without cropping off any dreads. With longer dreads take it on it's side to show the length.
- A picture of the front of the dreads. Take it as close as possible without cropping off any dreads. Most important...smile big : )
- When you send your pictures to get your guarantee number include a before picture showing the length and texture of your hair before you dreaded it.
Take all pictures outside in the morning or evening when there are no direct shadows. Do not use quick cams or other super low resolution phone cameras. Digital cameras with a resolution of at least 1 to 2 Mega pixels are fine - most phones now exceed this.